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We are a premier, one-stop custom printshop that proudly serves the local area.

From banners and business cards to posters and postcards, our offset and digital printing experts are ready to turn your project into a thing of beauty.

If you're looking for a top-quality custom printer with friendly, skilled professionals, look no further. We'll work with you every step of the way as part of our unwavering commitment to exceed your expectations.

September 19, 2011

Give a Digital Smile That Shines

You’ve heard time and time again that your organization should be interacting on Facebook and Twitter, and even posting regularly on your blog. If you are, you’re heading in the right direction.

But what do you do when you receive a negative comment on one of these outlets?

Embrace It
It doesn’t do you any good to delete every negative comment you receive on your social media outlets. If you do, you’re not being transparent—and that can hurt you in the long run. Keep the posts, and be aware of what you can do next.

Comment Back
It might be a customer who’s having issues with a product or service you provide, or someone who hates the world and is bringing you down with them—but it’s important that you leave a comment in return.

You need to remember that customer service isn’t just for your team on the phones. With the rise of technology, and how much time people spend on the internet, providing good customer service online is key.

Play Nice
These commenters might be taking you down with them, but when you kill them with kindness—you’re the good guy. Having that digital smile on doesn’t necessarily mean you should admit you’re wrong in any circumstance, but being helpful addressing needs and possible mistakes will show that you’re reliable.

Don’t take social media for granted. It’s a great way to extend that amazing customer service you tout. When you get those negative comments on your pages, don’t back down. Be transparent, helpful and get a conversation going. Sometimes even your biggest fans will jump in and help you by making good comments against the negative feedback.

Our Featured Products

  • Annual Reports

  • A big area calls for a big statement. And that's exactly what we deliver with every banner we print.

  • With professional design and printing, our brochures are sure to sell. From the big idea to the small details, our team has years of experience to get the job done.

  • Your business card is a direct reflection of your company. Don't settle for plain paper and dull designs when we can create cards that will leave a lasting impression.

  • Creating business forms can be a hassle—so why not let us handle it for you? We'll help you boost your brand's image with professionally designed business forms, purchase orders, invoices and more.

  • One of your most important selling tools may be a professionally printed catalog. We'll help you showcase your products in the best way possible with a high-quality catalog you'll be proud to distribute.

Your brainchild is our inspiration.

Let us combine our printing and marketing expertise with the service necessary to take your project from concept to completion. Business cards to brochures, catalogs to calendars, we'll deliver what you need, on time.

  • KEITH EINSTEIN, EINSTEIN PRINTING
    KEITH EINSTEIN, EINSTEIN PRINTING

    In less than one year I gained numerous accounts due to the capabilities of my website. Four, specifically, elected to use us as their primary print supplier based on one factor—the online ordering utilities offered through our website. These four accounts average $100,000 in annual revenue.